Frequently Asked Questions

We’re Glad You’re Here

Welcome to the Meadow & Root Frequently Asked Questions page.
Below you’ll find answers to our most Frequently Asked Questions about orders, shipping, returns, products, and ROOTED resources.
If you don’t see your question listed in our Frequently Asked Questions, please contact us and we’ll help.

Frequently Asked Questions

Ordering & Payments

No. You can check out as a guest.

Possibly–if we haven’t started processing or production. Contact us as soon as you can with your order number.

We accept major credit/debit cards and any checkout options shown at checkout.

Occasionally, yes. The best way to get updates is to join our email list.

Shipping & Delivery

Shipping time depends on what you order and where it ships from. Small-batch items, made-to-order items, and books may have different timelines.

Some items ship from different locations (small-batch, print-on-demand, and book fulfillment). It’s normal for orders to ship separately.

We currently ship to the United States Only. If you don’t see your location at checkout, contact us.

Check around your delivery area, mailbox, and with neighbors. If it still hasn’t shown up within 24 hours, contact us and we’ll help you troubleshoot.

Returns & Exchanges

Our return policy depends on the item type. Small-batch items may be eligible for returns within 15 days, while made-to-order items and print-on-demand items may have more limited return options.

Made-to-order items are typically not returnable for change-of-mind or sizing preferences. If something arrives damaged or incorrect, contact us within 7 days with photos.

Books are printed on demand. If a book arrives damaged or defective, contact us within 7 days with photos and we’ll help.

Email us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll make it right.

Products & Care

Many of our goods are small-batch and created with care. Some items are made-to-order through trusted print partners so we can offer more options.

Follow the care instructions on the product listing or label. When in doubt: wash cold, inside out, and tumble dry low.

Screens vary, so slight color differences are normal. We do our best to photograph items accurately.

ROOTED + Digital Downloads

ROOTED is the study method. ROOTED: Through the Gospels is the first book built using that method.

Yes. It’s designed to be clear, structured, and doable-one chapter at a time.

No. Digital products are delivered via download (usually by email and/or on the order confirmation page).

Yes! If it’s available, you can grab it through the ROOTED page email signup.

Contact & Support

Use our Contact page or email us at hello@meadowandroot.com.

We reply within 1-2 business days.

We consider select collaborations and wholesale requests that align with Meadow & Root. Send an inquiry through our Contact page.

Still have questions?

If you didn’t find what you need in our frequently asked questions, reach out–we’re happy to help.

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